Before you do anything further, please bookmark this page. Here’s hoping you won’t need to revisit this page ever again though.
# 1 Don’t Panic. Breathe. Think.
Before panicking and cancelling everything the moment you cannot locate your wallet and/or credit cards, slow down and methodically check your bags and person. Sometimes, they might just be laying in plain sight!
If you ascertain that they are not physically on you, take a moment to recall: where was the last time you saw/used your cards? Calling/going back to the place you might have misplaced your wallet or cards at might yield positive results.
Here are some useful numbers to call to see if your missing item(s) have been found on public transport:
SBS Transit Lost and Found
Call: 6383 7211
SMRT Lost and Found
Call: 1800 336 8900
Tower Transit Lost and Found
Call: 1800 248 0960
Go-Ahead Singapore Lost and Found
Call: 6812 6458
| CityCab Pte Ltd | 6552 1111 |
| Yellow Top Taxi | 6293 5545 |
| Trans-Cab Services Pte Ltd | 6555 3333 |
| SMRT Taxis Pte Ltd | 6555 8888 |
| Prime Car Rental & Taxi Services Pte Ltd | 6898 2000 |
| Smart Automobile Pte Ltd | 6485 7777 |
| Comfort Transportation Pte Ltd | 6552 1111 |
| Premier Taxis Pte Ltd | 6363 6888 |
Grab Lost and Found
Call: 6655 0005
E-Mail: [email protected]
If the item has not already been found and in the safe hands of customer service personnel, the next course of action would be to immediately cancel all your credit, debit and ATM cards. See Step 2.
# 2 Stop Your Lost Cards
Contact your issuing bank and cancel all the cards that are missing, even if you don’t think theft is involved. Getting a replacement card is a very easy and relatively painless process, while getting embroiled in disputes over charges on your card is not a pleasant experience.
| ABN AMRO | 6597 8866 |
| American Express (AmEx) | 1800 732 2244 |
| Bank of China | 6331 7128 |
| CitiBank | 1800 225 5225 |
| DBS / POSB | 1800 339 6963 |
| Diners Club | 6416 0900 |
| HSBC | 6472 2669 |
| MasterCard International | 800 110 0113 |
| Maybank | 1800 535 4084 |
| OCBC | 1800 363 3333 |
| Standard Chartered | 1800 747 7000 |
| The Islamic Bank of Asia | 6878 5522 |
| UOB | 1800 222 2121 |
| VISA | 6437 5800 |
After calling, do ask for the name of the person who attended to you. It will be helpful in case there is any dispute on the date or time of your report and cancellation of cards.
# 3 Make A Police Report If Theft Is Suspected
You only need to make a Police Report if you believe your credit cards are stolen. You can do so online or at the nearest police post.
# 4 Contact Your Insurer
If you have an insurance plan that covers loss of personal items (most commonly when you’re travelling), you can contact your insurer to make claims and be reimbursed for the cost of your lost items.
# 5 Scrutinise Your Bank Statements
When your card statements arrive, check your transaction history and ensure there are no fraudulent transactions. Raise them with your bank if there are, and you will not be held liable for those charges.
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