When Info-Tech Systems debuted on the SGX Mainboard on 4 July 2025, it became the first pure-play SaaS HRMS (Human Resource Management System) and accounting software provider to list in Singapore.
Established in 2007, Info-Tech Systems’ business model is built around small and medium enterprises (SMEs). Today, the SaaS firm serves over 850,000 active HRMS users across more than 23,000 organisations.
Its products, a nine-module HRMS and a complementary accounting suite, are tailored for SMEs that often juggle fragmented or manual HR and finance operations.
Here are 5 things to know about Info-Tech Systems before investing in it.
#1 What exactly does Info-Tech Systems do, and what are its main offerings?
Info-Tech offers a proprietary cloud-based SaaS software focusing on HRMS and accounting, specifically for SMEs.
Its HRMS platform covers nine different modules: HR software, time attendance, payroll, leave management, claims, performance appraisal, project costing, e-scheduling, and recruitment (applicant tracking).
The proprietary accounting software is integrated with its HR system, giving SMEs real-time financial tracking (bank reconciliation, invoicing, inventory, GST, etc.).
Beyond software, Info-Tech also operates Info-Tech Academy, providing WSQ (Workforce Skills Qualifications) training, and Jobs Lah, its AI-driven job portal.
#2 Why did its 1H2025 profit fall, and what’s the underlying earnings story?
On paper, profit for the first half of 2025 fell 23%, mainly due to non-recurring costs: about S$2.0 million in listing-related expenses, and S$0.1 million for relocating its Malaysia office.
But when adjusted for those one-off costs, its adjusted net profit actually rose 9% year-on-year to S$7.2 million.
#3 How does Info-Tech plan to sustain its recurring revenue and keep growing?
Info-Tech is betting on a few key levers:
Geographic expansion: It already has traction in Singapore and Malaysia and is growing in Hong Kong and India.
Product innovation: It is developing AI-powered modules, like a chat assistant that interacts with a company’s HR data, plus a CRM system, expected by early 1H 2026.
Deepening SME reach: SMEs account for most of its customers, and Info-Tech plans to continue to tap this underserved segment, leaning on local compliance, ease-of-use, and strong support.
#4 How does Info-Tech stay competitive in a crowded SME SaaS market and retain customers?
Info-Tech has delivered strong customer retention rates. In 1H2025, its gross customer retention rate was 94% compared to the industry average of 70-85%.
Several factors underpin its competitive edge:
High retention: In 1H2025, its gross customer retention was 94%, well above typical industry averages.
Customer-centric service: Every customer gets two dedicated support staff (a primary and a backup), plus a 4-hour response promise.
Plug-and-play ease: The platform is designed to be simple to deploy and use, with minimal onboarding friction.
Cost support: In Singapore, SMEs can tap the Productivity Solutions Grant (PSG) to offset up to 50% of costs for Info-Tech’s pre-approved modules.
Local compliance: Info-Tech tailors its solutions to each market’s regulations, helping SMEs stay compliant.
#5 How is Info-Tech planning to grow and stay competitive?
Info-Tech’s growth strategy is centred around four key pillars:
Expanding its regional footprint
The company aims to strengthen its market leadership position in Singapore and Malaysia, while increasing presence in Hong Kong and India – two markets with large SME bases and increasing digital adoption.
Riding digitalisation and compliance tailwinds
SMEs in its key markets are rapidly shifting to cloud systems, supported by regulatory requirements and government grants.
In Singapore, Info-Tech’s HRMS modules are PSG-pre-approved, enabling SMEs to offset up to 50% of implementation costs.
Broadening its product ecosystem
Beyond HR and accounting, Info-Tech is developing new tools to boost adoption and cross-selling opportunities, including:
– An AI-powered HR assistant, developed through its investment in Golden Hill
– A new CRM system targeted for launch by 1H2026
– Longer-term expansion into adjacent SME software verticals
Pursuing strategic acquisitions
The company is open to acquiring complementary technologies or regional HR/payroll players to accelerate capability-building and market penetration.
These growth drivers collectively position Info-Tech to scale both its customer base and its software ecosystem across the region.
SaaS-ing Up for the Next Stage of Growth
With a debt-free balance sheet, high customer retention rate, and fresh capital from its recent SGX listing, Info-Tech is positioning itself for a new chapter of expansion across product lines and regional markets.
It growth is backed by rising importance of SMEs and demand for SME-focused HR and accounting digitalisation, which is forecasted to grow 7.2% to 11.9% CAGR across Singapore, Malaysia, Hong Kong, and India.
The company is gearing up to sharpen its competitive edge through AI-powered enhancements, new software verticals like CRM, and deeper SME penetration.
Editor’s Note: Some answers for this article were extracted from the SGX 10 in 10 series published on 4 November 2025 and republished with permission. You can read more about Info-Tech Systems (SGX: ITS) on the SGX website. You can also read other featured companies from SGX’s 10 in 10 series on the DollarsAndSense website.
