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Guide To Changi Eats: Changi Airport’s New Islandwide Food Delivery And Self-Pickup Service

Order from up to five different F&B merchants simultaneously using Changi Eats.

COVID-19 has badly affected both the travel industry and the food & beverage industry. With the demand for travelling low, it’s no surprise that Changi Airport and its tenants have been affected severely in terms of passenger traffic.

To cope with the loss in business, Changi Airport Group has launched Changi Eats. Changi Eats is a delivery service that allows the public to order from different F&B and selected retail merchants from Changi Airport and Jewel Changi Airport.

Here’s what you need you need to know about using the service, including current promotions that Changi Eats are offering now.

Ordering And Delivery Infomation

Customers will have to order through the Changi Eats portal, where they will be able to pick items from up to five different merchants in 1 order. Changi Eats has also stated that prices of the items are not marked up or have any service charges.

Minimum Order $50
How Far Ahead Can You Place Orders From 1 day in advance to 2 hours before your scheduled delivery/pick up time
Delivery Timings 12.30pm to 8pm everyday
Delivery Fees Distance-based delivery charge, starting from S$5 per order. Free delivery for orders above S$80
Payment Modes Mastercard or VISA credit card payment


Also, there is a self-pickup option for those who want to pick up their orders and avoid delivery fees. You may refer to the diagrams below on information on where to pick up your orders.

For those picking up their orders by car:

Credit: Changi Eats, Changi Airport Group

For those taking Public Transport:

Credit: Changi Eats, Changi Airport Group

Current Promotions And Perks

As part of its launch specials, Changi Eats is offering several promotions currently between 28 August to 30 September.

Changi Rewards Programme

From 28  August 2020 to 30  September 2020, you will be able to receive 5X bonus Changi Rewards Points for every order made on the Changi Eats Platform, capped at a maximum of 350 bonus points per transaction. This points then can be redeemed for exclusive rewards, such as attraction passes, exclusive items and partner deals. You will have to register here to be eligible to qualify.

However, do note that the 5X Changi Rewards bonus points are limited to the first 500 members who register and make a qualifying transaction on Changi Eats.

You can also receive 10,000 bonus points when you order five times or more on Changi Eats. However, this is only limited to the first 50 members who register and make a qualifying transaction on the Changi Eats website.

Mastercard Promotions

From 28 August 2020 to 30 September 2020, Mastercard holders will be able to enjoy free delivery on all orders, as well as 15% of their total food bill if they spend S$50 and above.

You will need to pay with Mastercard and enter MC50FREE upon checkout if you are spending S$50 and above.

If you are spending S$50 and above, enter MC80FREE upon checkout for free delivery and the 15% off your total food bill.

Do note that the minimum spend for the total bill will only be counted after all discounts have been applied.

Drive-Thru Promotion

With every order that is collected through self-pickup, you will be able to get a $10 gift card. However, this promotion is only limited to the first 100 redemptions, on a while stocks last basis.

Complimentary Changi Airport Commemorative Gift Set Giveaway

During the promotional period, you will be able to redeem a Changi Airport Commemorative Gift Set with orders placed during this period

A New Option For Food Deliveries

With Changi Airport entering the food delivery business to help support its tenants, many of them local SMEs, it remains to be seen if it can compete with services such as Grab, Deliveroo and Foodpanda.

However, with its unique offerings from its terminals as well as Jewel, and the option to order from multiple merchants simultaneously in one order, Changi Eats is differentiating itself from its competitors. With Changi Eats, Changi Airport Group is positioning itself strongly to help offset the losses that come with the effects COVID-19 has on its tenants and business.